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DulyEnquire

Legal

Privacy policy

Draft. Requires legal review before launch. This draft describes how the website currently handles enquiries. Bracketed items must be completed, and the whole policy checked against the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and any other rules that apply to the business.

Who we are

This website is operated by [registered business name], [licence or registration number], [registered address]. Trading as Duly. You can contact us about privacy at hello@duly.ae.

What we collect through this website

When you send an enquiry, we collect:

  • your name;
  • your WhatsApp or mobile number;
  • your email address, if you choose to give it;
  • whether you are based in Dubai;
  • the kinds of occasions you’d like help with, roughly how many, and an approximate annual gift budget;
  • any message you choose to write; and
  • your agreement to be contacted.

We deliberately do not ask for details about the people you buy gifts for on this website. If you become a member, we collect those details privately during onboarding, and this policy will be updated to describe how they are handled.

The sample edit on our home page runs in your browser. Your selections there are not sent to us or stored.

How we use it

We use your enquiry only to contact you about membership, to answer your questions, and to decide together whether the service is right for you. We don’t sell your information or use it for unrelated marketing.

Where it is stored

Enquiries are stored in Google Cloud Firestore, part of Google’s Firebase platform, in the me-central1 region (Doha, Qatar). A copy of each enquiry is emailed to our team through Web3Forms, an email delivery service, so we can reply quickly; Web3Forms keeps that copy for the period we set in our account. The website itself is served by Firebase Hosting. Access to enquiries is limited to the people at Duly who handle them; visitors to the website cannot read submitted enquiries.

How long we keep it

We keep an enquiry for [retention period, e.g. 12 months] after our last contact with you, unless you become a member or ask us to delete it sooner.

Cookies and tracking

This website does not use advertising or analytics trackers. [Update this section if analytics are added.]

Your choices

You can ask us to show you, correct or delete the information you gave us, or to stop contacting you, at any time by writing to hello@duly.ae.

Changes

We will update this page if how we handle information changes. Last updated: [date].